How we work
Our Process
Seven stages, each with a defined output, so it is always clear what has been decided and what happens next.
Process
How an engagement runs
Seven stages, each with a defined output, so it is always clear what has been decided.
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Discover
Understand the business, the offer and the constraints. Output: a written problem statement you agree with.
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Audit
Examine the site, accounts, tracking and CRM as they stand. Output: findings and a prioritised fix list.
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Strategise
Decide the order of work and why. Output: a roadmap with a stated sequence.
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Design
Structure, interface and content model settled while changes are cheap. Output: approved designs and a content plan.
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Build
Development, configuration and content production. Output: a working build on staging.
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Launch
Release with redirects, tracking and reporting verified. Output: a live release and a launch record.
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Optimise
A standing cycle of review and change. Output: regular reporting and an updated roadmap.
How it fits together
A connected system, not seven separate suppliers
Each stage feeds the next. Skipping one is usually what causes the expensive rework later.
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Strategy
Establish what is actually happening and decide the order of work.
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Build
Websites, applications and landing pages, measurable from launch.
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Create
Content and video produced on a schedule rather than on request.
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Launch
Release with tracking, redirects and reporting already verified.
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Market
Paid and organic campaigns pointed at pages built to receive them.
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Capture
Every enquiry recorded with its source, in one place.
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Automate
Follow-up that fires immediately rather than when someone notices.
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Measure
One report covering acquisition, site behaviour and pipeline.
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Optimise
A standing cycle of review and change, not a one-off project.
Questions
Frequently asked questions
Digital strategy, performance marketing, website and application development, social media management, video editing, and CRM and automation work — plus 360° Management, which coordinates several of those under one plan.
Yes. Most engagements start with one or two areas. The services are designed to work together but are scoped and priced separately, so there is no requirement to take a bundle.
One team taking responsibility for strategy, build, campaigns, content, CRM and reporting together, rather than each being optimised in isolation. It suits businesses coordinating several suppliers and finding the overall result flat.
Meta, Google, TikTok, Snapchat, YouTube and LinkedIn. Which ones make sense depends on how your buyers decide, and part of the audit is being clear about the ones not earning their place.
Yes, WordPress and WooCommerce, using native editing rather than a page builder — so the site is not tied to a plugin licence and stays fast.
Yes, native and cross-platform. We recommend an approach during discovery based on the requirements, and write down the trade-offs rather than defaulting to one.
Yes — pipelines, lead capture, calendars, and email and SMS automation. We are not a GoHighLevel partner or reseller; the licence and account stay in your name.
Yes, as a retainer with agreed scope reviewed each quarter. Project-only engagements are also fine, and we hand over documentation either way.
Seven stages: discover, audit, strategise, design, build, launch and optimise. Each has a defined output, so it is always clear what has been decided and what comes next.
By scope, after discovery. We do not publish fixed package prices because a quote produced before understanding the constraints is usually wrong in one direction or the other.
Book a consultation. It is a working conversation about what is happening now and what we would prioritise — no obligation, and no pressure to buy on the call.
Next step
Ready to connect your marketing, technology and growth systems?
Tell us what you are building, improving or scaling. We will suggest the combination of strategy, development, marketing, content and automation that fits — including when that is less than you expected.